FAQ’s and Troubleshooting
How do I order a machine?
Follow the instructions on the products page and send us a filled inquiry form on the website. Alternatively you could email us at biz-suprt@mechelonic.com with your requirement, photographs and any other supporting documents you may have.
How do I order a previously supplied machine?
Send us the machine model number, year of supply along with photographs and relevant data to biz-suprt@mechelonic.com
I do not have any specifications of a machine I only have a welded sample?
Please contact us at biz-suprt@mechelonic.com and send us the photographs and all relevant data you may have.
How do I order Spare parts?
- Write the mechlonic part number, machine number and machine supply year.
- Take a photograph of the part needed.
- Send to biz-suprt@mechelonic.com
I have a breakdown what do I do?
- Identify the part that has a problem. ( part number, machine model number and year of supply)
- What is the kind of problem
Is it a mechanical problem?
Tip worn out, water leaking, air leakage, rusted non-moving mechanical part, or any other?
Is it an electrical/electronic malfunction?
Describe the behaviour.
Is it a welding quality problem?
Inconsistency in weld, inadequate strength or weak weld, power supply linked
- Take photograph /s of the problem.
- Send to biz-suprt@mechelonic.com
How do I maintain a machine?
Check the manual.